How to Listen and How to Be Heard by Alissa Carpenter

Author:Alissa Carpenter
Language: eng
Format: epub
ISBN: 9781632657695
Publisher: Red Wheel Weiser

It's Not That Serious

Stop using the “high importance” feature if you don't need to! I get it, everything we say and do is important, but if it's not actually urgent, you're going to turn people off and quickly lose the opportunity to build a strong working relationship. You know the story of the boy who cried wolf and when the wolf finally came, nobody cared, right? Same thing. When you actually need something, people won't pay attention if you're constantly putting everything on high alert. Here are some things to think about before you hit that red exclamation point:

Is the deadline within the next 24–48 hours?

Did a meeting scheduled for the same day get cancelled? Is there a last-minute meeting that they need to attend?

Does this need to be a top priority because this response affects the work/process timeline of others?

Is there an actual emergency? (If it's this one, go beyond the email and make a call or talk to someone in person!)

Is there cake in the breakroom? (OK, not really high importance–worthy, but save a piece for me!)

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